Discussion topic: My Sky app
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Message posted on 11 Dec 2025 03:12 PM
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My Sky app
I have recently changed my email address on the my sky app and since my mobile account is no longer on there, when I go to link accounts it says it's already linked
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All Replies
Message posted on 11 Dec 2025 04:57 PM
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Re: My Sky app
Is this the email address you use to login (so the username part) or your recovery/household email address that you have changed ?
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If you need help please provide as much information as you can
Message posted on 11 Dec 2025 05:52 PM
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Re: My Sky app
Login email
Message posted on 11 Dec 2025 07:21 PM
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Re: My Sky app
What happens now if you use the previous email address as you should still be able to use it to just login to your app. If you do what to change it then I believe your only option is to get in touch with Sky and talk to their ID team to see if they can help getting it changed for you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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