My Piggybank won’t allow me to roll over data into my phone

[caesarome]

@OJ 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[JenAndy]

• Ive tried adding more data to my phone as mine has ran out but everytime ive tried its been deducted from piggy bank but not added to phone?  Still says 0

[GD1]

@JenAndy  Is this your device saying 0 or your actual data plan within the MySky app or online?

[JenAndy]

Am just trying to roll piggy bank data over as mine ran out today its just saying 0 data on my phone but plenty data in the piggy bank. I thought as soon as soon as a rolled more data from Piggy bank it would be fine.

[GD1]

@JenAndy  Is it rolling over within your account?  Do you receive texts/email to say data has been rolled over?

[JenAndy]

Yeah its taking the 5GB off but hasnt added it to my sim. I havent received a text or email. Could this take some time? First time ive had to roll data as changing broadband provider

[GD1]

@JenAndy  It's normally fairly quick. just  a few minutes.    If it's not updating I would give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[SophieDugg]

My sky piggy bank rewards has not worked for over 6 months. I have a lot of data saved so am wanting to make a purchase.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Jess+Clitheroe]

My piggybank is not working either. I have rolled out around 8GB but it still says I have 0GB left and so cannnot use my phone.

[caesarome]

@Jess+Clitheroe 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂