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Discussion topic: Multiple texts being received by one user only

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This message was authored by tokenfemale This message was authored by: tokenfemale

Multiple texts being received by one user only

My very elderly father has a very basic phone on Virgin. Recently every time I send.him a text he receives it 3 times (at least) and has to delete them to stop receiving any more. My phone says that the message hasn't gone and asks if I want to send it again - even if I don't, it still keeps sending it. Help - we rely on text messages to communicate as he is very deaf! 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Multiple texts being received by one user only

Posted by a Sky employee

Hi there tokenfemale, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
tokenfemale
Topic Author
This message was authored by tokenfemale This message was authored by: tokenfemale

Re: Multiple texts being received by one user only

Thank you - I look forward to hearing from someone soon. 

 

This message was authored by Seamill This message was authored by: Seamill

Re: Multiple texts being received by one user only

Today my elderly mother is receiving texts from multiple times, when my phone says my message is not sent. My mum is 86 and in a care home and this confusing her. What the issue never had this until the outage yesterday.

This message was authored by Clareridds This message was authored by: Clareridds

Re: Multiple texts being received by one user only

Hi @Seamill,

 

Thank you for your message and we're sorry this is causing you some issues. In order to understand what has happened here and to find a resolution, I've escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation which will be found on this page. Please also take a look at this link, which explains how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Multiple texts being received by one user only

Posted by a Sky employee

Thanks for escalating this. We’ve sent Seamill an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Seamill This message was authored by: Seamill

Re: Multiple texts being received by one user only

Issue seems to have been resolved

This message was authored by CLL This message was authored by: CLL

Re: Multiple texts being received by one user only

I have the same issue , when texting my mum who has a doro phone she can receive it in excess of 10 times same with my dad it then fills their phones and they have to delete them as they come in due to storage 

This message was authored by Seamill This message was authored by: Seamill

Re: Multiple texts being received by one user only

Unfortunately both my mobile and my wife's tell us that texts sent to my mum have not gone, but they have. My mum receives them typically 3 times. My mum and us don't have the issue with any other numbers,

tokenfemale
Topic Author
This message was authored by tokenfemale This message was authored by: tokenfemale

Re: Multiple texts being received by one user only

I still have this problem and it seems I'm not alone? Does anyone have any suggestions? I only have access to my dad's phone when I visit him once a week and my "fiddle time" is limited unfortunately!

This message was authored by caesarome This message was authored by: caesarome

Re: Multiple texts being received by one user only

Posted by a Superuser, not a Sky employee. Find out more

@tokenfemale 

What phone do have as the issue could be at your end so via your phone ?

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This message was authored by Seamill This message was authored by: Seamill

Re: Multiple texts being received by one user only

IPhone 13, still saying my text not sent to my mum, but she gets them 3 times!

This message was authored by caesarome This message was authored by: caesarome

Re: Multiple texts being received by one user only

Posted by a Superuser, not a Sky employee. Find out more

Perhaps something here will help:

 

https://www.wikihow.com/Why-Is-My-Phone-Sending-Double-Texts

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tokenfemale
Topic Author
This message was authored by tokenfemale This message was authored by: tokenfemale

Re: Multiple texts being received by one user only

@caesarome it's a Google pixel 4a. Sends texts to everyone else absolutely fine - just my father's Doro phone it doesn't like. That was in Virgin network but they've transferred it to O2. Problem has happened in both networks.

This message was authored by derek2710 This message was authored by: derek2710

Re: Multiple texts being received by one user only

Unfortunately I've the same issue but h phone is an oppo find and it occurs to any messages I send no matter the recipients phone.
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