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Discussion topic: MrsP7

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This message was authored by: MrsP7

Message posted on ‎02 Jul 2026 10:07 AM

MrsP7

My eSIM was deleted by the advise of one of your advisors yesterday, 

I need a new eSIM sent to me. Urgently as I cannot use my phone. 

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This message was authored by: caesarome

Message posted on ‎02 Jul 2026 10:13 AM

Re: MrsP7

Posted by a Superuser, not a Sky employee. Find out more

@MrsP7 

You are only talking to other Sky customers on here so can you reply to let us know why they advised you to delete the esim, what issues are you having ?

 

If you have the MySky app on your mobile then go to the Mobile tab, selecting your deleted SIM, and choosing the reinstall/replace option.

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Message posted on ‎02 Jul 2026 10:13 AM

Re: MrsP7

Posted by a Superuser, not a Sky employee. Find out more

@MrsP7  You're not contacting Sky customer services by posting here, this is a customer helps customer community, do you not see the option on your mobile account to setup a new eSim?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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