@Kath919
Firstly check for any relevant information on this link....
https://www.sky.com/help/articles/service-status-sky-mobile
It may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.
Unlike broadband and Sky Talk there's no automatic compensation and remember Sky mobile is a domestic service (unless you've subscribed to Sky Business Mobile).
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
