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Discussion topic: Mr

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This message was authored by: Sudha1

Message posted on ‎22 Mar 2025 08:51 AM

Mr

Device return help

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎22 Mar 2025 09:02 AM

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sudha1  if you are within the 31 day cooling off window then call sky on 150 to arrange the return. Outside of that window you can't return it penalty free. 

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This message was authored by: Daniel0210

Message posted on ‎22 Mar 2025 10:21 AM

Re: Mr

Posted by a Superuser, not a Sky employee. Find out more

@Sudha1 
Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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