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Discussion topic: Moving device and data plan to different account

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This message was authored by: OnlyDans

Moving device and data plan to different account

My kids have grown up but their devices and data plans are still on my account. Can they create their own account and move their devices and data plans to that account? I can't find a way to do it that doesn't mean leaving SKY. thx.

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This message was authored by: caesarome

Re: Moving device and data plan to different account

Posted by a Superuser, not a Sky employee. Find out more

@OnlyDans 

Mobiles and sims can not be moved to different accounts I'm afraid.

 

Withnthe sims the work around is that they would have to order a new sim, you would need to get a pac code to move their current numbers to a PAYG network then another pac code to move them back to their new sims.

 

There is no workaround for a mobile device as that will remain on your account until it has been paid off in full.

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This message was authored by: SKY1992bf

Re: Moving device and data plan to different account

Posted by a Superuser, not a Sky employee. Find out more

@OnlyDans  It's not possible to transfer anything to new accounts 

 

as the account holder you are the legal owner of everything on your account 


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This message was authored by: OnlyDans

Re: Moving device and data plan to different account

thanks - this is frustrating, but at least I have an answer. Interesting re your additional comment about devices staying on accounts until they are fully paid off - I have several devices on my account that have long been paid off - have asked Sky many times why they are still showing on my account but never received a clear answer. one of them is an iPhone 6 - which shows how long I am talking about!

This message was authored by: PandJ2020

Re: Moving device and data plan to different account

Posted by a Superuser, not a Sky employee. Find out more

@OnlyDans wrote:

...about devices staying on accounts until they are fully paid off - I have several devices on my account that have long been paid off 


They are only removed if they are returned to Sky...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: SKY1992bf

Re: Moving device and data plan to different account

Posted by a Superuser, not a Sky employee. Find out more

@OnlyDans  You can have upto five devices and 7 sims at anyone time 

 

devices will only drop off once order a sixth 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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