Moto e13 wifi calling

[Withers]

Can anybody help me to enable Wi-Fi calling on my Moto E 13.

The MOBILE reception where I live is dreadful and the facility would be very useful. I've read all the internet tips but can't get anywhere.

Mike

[63johnw]

Hi @Withers  sky only guarantee WiFi calling works with phones purchased directly from them. Unfortunately they don't sell Moto phones so you may not get it working. 

[Withers]

Many thanks for the prompt reply. I've checked that Moto E13 is compatible with wifi calling so is it possible for SKY to disable the facility ?

Regards

Mike

[caesarome]

@Withers 

Did you get the phone from Sky ?

[63johnw]

Hi @Withers  it needs a firmware update but it's hard getting it from sky for a device they don't sell. 

Yes your phone is WiFi calling capable but the issue is at Skys end. 

[Withers]

I didn't buy my moto E13 from Sky. Is it true that my SKY firmware (whatever that is) needs to updated to allow Wi-Fi calling,  if it is how do I get this done ?

Mike

[63johnw]

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@Withers wrote:

I didn't buy my moto E13 from Sky. Is it true that my SKY firmware (whatever that is) needs to updated to allow Wi-Fi calling,  if it is how do I get this done ?

Mike

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Yes @Withers  its true and you can't. Search the community and you find many examples. Sometimes after a firmware update from Moto it may start working.