This discussion topic has been answered Discussion topic: Mobile swap
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Message posted on 04 Mar 2026 06:27 AM
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Anyone know how long it takes for Sky to pay/credit your account for a phone you have returned? Returned and received by them over 7 days ago
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Message posted on 07 Mar 2026 10:28 AM
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I have received my credit on my swap. So this only took just over 1 week.
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Message posted on 04 Mar 2026 07:02 AM
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Re: Mobile swap
Hi @cathyb it seems to be taking 2-4 weeks for returns to be processed, so if it's still not there after that then call sky on 150 for help.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 07 Mar 2026 10:28 AM
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I have received my credit on my swap. So this only took just over 1 week.
Message posted on 12 Jun 2026 04:17 PM
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Re: Mobile swap
Why when I use the swap option on my device I have to do a new credit check it doesn't state this in my contract so I'm unable to use the swap option because of this
Message posted on 12 Jun 2026 04:31 PM
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Re: Mobile swap
A credit check is always carried out when a new device is ordered so why can't you not use the swap, are you failing this check ?
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