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This discussion topic has been answered Discussion topic: Mobile swap

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This message was authored by: cathyb

Message posted on ‎04 Mar 2026 06:27 AM

Mobile swap

Anyone know how long it takes for Sky to pay/credit your account for a phone you have returned?  Returned and received by them over 7 days ago

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Message posted on ‎07 Mar 2026 10:28 AM

Re: Mobile swap

I have received my credit on my swap. So this only took just over 1 week. 

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This message was authored by: 63johnw

Message posted on ‎04 Mar 2026 07:02 AM

Re: Mobile swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @cathyb  it seems to be taking 2-4 weeks for returns to be processed, so if it's still not there after that then call sky on 150 for help. 

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Message posted on ‎07 Mar 2026 10:28 AM

Re: Mobile swap

I have received my credit on my swap. So this only took just over 1 week. 

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Message posted on ‎12 Jun 2026 04:17 PM

Re: Mobile swap

Why when I use the swap option on my device I have to do a new credit check it doesn't state this in my contract so I'm unable to use the swap option because of this 

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Message posted on ‎12 Jun 2026 04:31 PM

Re: Mobile swap

Posted by a Superuser, not a Sky employee. Find out more

@Sylopez 

A credit check is always carried out when a new device is ordered so why can't you not use the swap, are you failing this check ?

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