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Discussion topic: Mobile swap timeline

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mummyjo1
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This message was authored by mummyjo1 This message was authored by: mummyjo1

Mobile swap timeline

‎05 Jan 2025 12:02 AM

How long does it take to process a return once you have received it? How long does it take to deduct the swap amount from my bill?
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Daniel0210
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Superuser
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Re: Mobile swap timeline

‎05 Jan 2025 05:55 AM

Posted by a Superuser, not a Sky employee. Find out more

@mummyjo1 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

The returned phone has to be processed, checked for damage and its valuation confirmed. Before Christmas this was taking a couple of weeks but could be longer now after the holiday period. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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