Discussion topic: Mobile swap not received

This message was authored by: -54granny · ‎22 Oct 2024

I returned my old phone using the packaging and return label I received my new phone in. I have had 2emails saying it has not been received. I have proof of posting. I rang when I got the first email saying they had not received it and was assured everything wasokay but now I have had a further email saying still not received. HELP please.

This message was authored by: caesarome · ‎23 Oct 2024

As you have proof of posting you should be fine as it take the company that handles the returns 2-3 weeks to process returned deliveries such as yours. Should you receive another delivery you might need to call them again.

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Discussion topic: Mobile swap not received

Mobile swap not received

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