Mobile service

[Abi48]

I've got a new iPhone with sky (previous phone is with sky to) and now both phones can't get mobile service so therefore I can't make any calls. 

apparently on my account it says my sim has been converted to an eSIM but it doesn't show up on my phone. 

[63johnw]

Hi @Abi48  did you convert/install an esim ? Have you tried your physical sim in your phone to see if it works ?

[Abi48]

Hello, 

according to sky it's been converted as it says on my account, but on my phone it's saying it hasn't. I have tried the physical sim but it's saying it's not compatible 

[63johnw]

Hi @Abi48  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.