My Sky Mobile Bill and Plan and phones aren't coming up on My Sky

[MW43]

When I log into My Sky I can see my Sky package for sky Tv and Broadband etc but can't see anything to do with my mobiles on account not the bills or piggybank or being able to do an upgrade it just show s the main screen about mobiles and laptops, my mobiles are already linked to account and i was always able to see it no problem before, I want to upgrade a mobile but can't do anything.

[caesarome]

@MW43 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent MW43 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[woodley]

I have exactly the same problem, but am struggling to find anyone in Sky Support that can help.

If someone could assist, that would be great!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[63johnw]

Hi @woodley  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.