Discussion topic: Mobile query

This message was authored by: JaneGatdeb · ‎17 Apr 2026

I've been billed for £255.54 on 16th April 2026, saying it's a first payment and I don't know what it's for. I haven't bought a new phone or increased my data since last year.

This message was authored by: GD1 · ‎17 Apr 2026

@JaneGatdeb Do any devices show on your account? Has a device been ordered at all there?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎17 Apr 2026

@JaneGatdeb

Have you had anything like a mobile or tablet turn up at your home that you did not order !

Does this payment show on your bill that you can view via the MySky app ?

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This message was authored by: twilight+princess · ‎17 Apr 2026

Have you recently received a call claiming to be from sky & offering 40% off your bills or saying you're due a refund with an offer of a free tablet/phone?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

Discussion topic: Mobile query

Mobile query

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