Mobile problems

[Waynw.+Seabrook]

My mobile isn't calling out or able to get 5G or internet access , this has been for several days now , 

[caesarome]

@Waynw.+Seabrook 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom to their sites.

[Cunn]

I have just joined Sky. I wish to retai my old number. They gave a new no. Temporarily but I want my old one  back. I find it nigh on impossible to get the correct aid from Sky site/phone. Aid

[PandJ2020]

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@Cunn wrote:

I have just joined Sky. I wish to retai my old number. They gave a new no. Temporarily but I want my old one  back. I find it nigh on impossible to get the correct aid from Sky site/phone. Aid

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You need a PAC from your previous provider.  https://www.sky.com/help/articles/sky-mobile-keep-your-number