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Discussion topic: Mobile phone return

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This message was authored by: Jasper25

Mobile phone return

Hi I have two mobile phones to return all I original packaging not opened I only want two iPhones 14 but got sent 4 Still awaiting postage labels Please send these labels as soon as possible as going to be charged £74 instead of half that amount 

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This message was authored by: Daniel0210

Re: Mobile phone return

Posted by a Superuser, not a Sky employee. Find out more

@Jasper25 
You need to call Sky asap to see why 4 were sent. As long as you’re still within the cooling off period (which is 31 days), Sky will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: Mobile phone return

Posted by a Superuser, not a Sky employee. Find out more

@Jasper25 wrote:

Please send these labels as soon as possible as going to be charged £74 instead of half that amount 


@Jasper25 

As we are customers here who help each other you will have to call tjrm

to chase them up about the labels.

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