Mobile outage in Meltham

[Mandy+1962]

We have not had any mobile coverage in HD9 area for over a week. There is some issue with one of the masts. How long will this be before it is mended & will we be compensated for not being able to make or receive calls & texts or use 4G ?

Thank you 

[Daniel0210]

@Mandy+1962 

There is no automatic compensation for mobile outages.

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile 

Remember Sky don't own or maintain any mobile masts so if there is a local mast issue you and others in the area will be relying on a third party fix.