Mobile network no internet access since two weeks ago

[Htr1]

With Sky mobile for 2 months now. 

Noticed missing whatsapp calls, failures to open Nectar app when shopping at Sainsbury, Google Maps showing off-line etc. since two weeks ago.

Rarely go out till recently and now confirmed it is "offline" all the time if no wifi.

Restarted mobile, no help.

My active areas are central to east London.

It is only me or anybody else got this problem? 

[caesarome]

@Htr1 

Do you have mobile data on when you are not at home ?

[Htr1]

Yes. Double checked. Network mode set as auto connect.

Now at home. Diabled wifi, signal shows 3 bars. 

[Htr1]

Just checked Data Usage, shows 0 since 1st Sep

[caesarome]

So with wifi  disabled and mobile data manually turned on you still have no working data connection ?

[Htr1]

yes

Remembered it was working before without any problem (nor noticed any problem).

[63johnw]

Hi @Htr1  check you have the correct APN stored in your phone settings. 

[caesarome]

@Htr1 

Do any network issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

[Htr1]

No VPN at all

[63johnw]

APN not VPN @Htr1 

[Htr1]

Not sure how to correct APN.

It was working before without any change.

[63johnw]

What phone are you using @Htr1  ?

[Htr1]

following instruction on "Request Network Settings" and installed again. Rebooted. Still no access. Will call 150 now

[Htr1]

Called 150. It's ok now.

Asked the reason, explained as a "software glitch" which should be resolved by rebooting alone but no answer why didn't