Mobile date not working

[Leighton127]

My mobile data is not working 

[Doris45]

 

Yesterday I rolled 3gb to my sons sim. He's rung me saying I hadn't. The app shows I have and the piggyback balance has updated but he is unable to use WhatsApp etc now he's on his way to school.

I rolled another 1gb this morning to check and same issue! I've sent him pics to show him but only one tick! 

[Shazdon]

Same here! Kids calling me about no data and they have loads missed a bus due to not being able to see bus times on app

[Mike506]

Same, was thinking it was just me!  Been down ever since trying to load my bus ticket at 6:15

[Doris45]

I'm on to SKY now. 
Reassuring that I'm not the only one experiencing this. Don't know if he's at school okay neither as his location isn't updating and now his phone will be in a locked pouch all day 🤬

[Mike506]

Mobile data not been working all morning for me 

[Doris45]

Sooo when kids are home: SKY have advised to switch the phone off and remove the sim. Give it a clean then replace back in the phone. 

go to settings and reset mobile network settings.

this should do the trick. 

I asked about is not being notified of low/no data via email and they are aware of the issue (an issue with their network??) so it's being worked on. 

give them a ring if the above doesn't work.

[Charlottexo]

My mobile data is on, 5G is on and displayed at the top however I have no internet it isn't loading any apps can't send messages go on the internet etc etc. this is ridiculous it started yesterday at about 5pm

[Mike506]

Mine back working now 

[caesarome]

@Charlottexo 

If you have an Android phone give this a try:

Find the 'Sky Menu' app.

- Select 'Roaming'

- Ensure both 'Automatic' and 'Sky Settings' have '>' in front of them.

[Mike506]

Mine was working last night, stopped this morning, but just come back 

[AndreiSM]

Same problem here. SKY sort this out asap.

[63johnw]

Hi @Charlottexo  @AndreiSM  @Mike506  Any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

[AndreiSM]

No errors shown. 

Just reset network setting and now works on the second try.

Sky must have done some updates. I can only assume.