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Discussion topic: Mobile data

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This message was authored by: Deb7

Message posted on ‎29 Apr 2025 04:42 PM

Mobile data

I can't add any data to my plan

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This message was authored by: 63johnw

Message posted on ‎29 Apr 2025 04:43 PM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

Hi @Deb7  what are you trying to do ?

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Message posted on ‎29 Apr 2025 08:14 PM

Re: Mobile data

Sorry I've never used this platform before! I'm trying to see if I can transfer data from this piggybank. I've not used my phone anymore than usually and yet I'm out of data! I can't see why eithwr

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Message posted on ‎29 Apr 2025 08:17 PM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

@Deb7 

This link explains how to use your piggybank and to transfer data from it:

 

https://www.sky.com/help/articles/sky-mobile-sky-piggybank-top-up-data

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Message posted on ‎29 Apr 2025 09:01 PM

Re: Mobile data

Thank you but, I can't seem to get to that page, it won't let me manage just shows me new phones no where I can add data or roll my piggybank

 

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Message posted on ‎29 Apr 2025 09:02 PM

Re: Missing piggybank data

is this the reason I can't see my piggybank?

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This message was authored by: PandJ2020

Message posted on ‎29 Apr 2025 09:21 PM

Re: Missing piggybank data

Posted by a Superuser, not a Sky employee. Find out more
@Deb7 wrote:

is this the reason I can't see my piggybank?

No, different issue (not affecting all customers).

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎29 Apr 2025 09:32 PM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

Does this link work for you:

 

https://www.sky.com/myaccount/mobile/piggybank

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