Mobile data not working on new phone

[Mary01]

Hi, I got my son a new SIM free phone but the mobile data won't work. Everything else is working fine, ie text, calls and on WiFi. I spoke with a sky agent on one of the pop up stalls who recommended rolling over data as he hadn't used the SIM for a while but that hasn't worked. Please could you offer some more advice

[caesarome]

Was the phone from Sky ?

If so try getting the network settings sent to the phone:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

[Dee_8]

Hi, 

I'm just wondering if you got this problem resolved? I am having the exact same issue you have stated above! 

[Mary01]

I ended up Rin up sky and they had to do something there end to make it work, some code or something, hope this is helpful 

[Dee_8]

I have rang sky several times and each time they have done some trouble shooting with me. Nothing is working. They also sent me a replacement sim but nothing working either