0

Discussion topic: Mobile data issues since June!

Reply
This message was authored by: Seaside2022

Mobile data issues since June!

Hello

Is anyone else having mobile data issues? We have not been able to sent Text Messages since June! Sky are now saying it's an issue with a mask near us and it's on going but the issue is everywhere! Our signal just goes so we are unable to make a call or do anything. This is around North Essex 

Reply

All Replies

This message was authored by: caesarome

Re: Mobile data issues since June!

Posted by a Superuser, not a Sky employee. Find out more

@Seaside2022 

Do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: PandJ2020

Re: Mobile data issues since June!

Posted by a Superuser, not a Sky employee. Find out more

@Seaside2022 wrote:

Is anyone else having mobile data issues? We have not been able to sent Text Messages since June! Sky are now saying it's an issue with a mask near us and it's on going but the issue is everywhere! Our signal just goes so we are unable to make a call or do anything. This is around North Essex 


It can happen.  Mast repairs (for which Sky do not own) can take days or even weeks.

 

If you are subject to a minimum term then sky may let you leave without early termination charges.  (See the 'reasonable time' clause in your contract)

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Up_set

Re: Mobile data issues since June!

I've had no internet for a few weeks now other than WiFi ,

apperently a mask is down 

well that's ok for a day excuse but it's like they can't be bothered to get any engineers out to fix 

really don't think this network is any good  anymore ,

time for a network change 

Reply