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Discussion topic: Mobile data charge

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This message was authored by: Alex302

Mobile data charge

Good evening, 

I have checked my expected monthly bill for December and it is not what I expected. There is a data charge for £43 while I used my data abroad. I had no idea there was a £2.16 per MB charge while I was a way. I assumed it was the same £2 a day charge. 
I want to ask if there is any way to amend this charge. £2.16 per MB is extortionate. I would really appreciate help with this cost. 

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This message was authored by: TimmyBGood

Re: Mobile data charge

Posted by a Superuser, not a Sky employee. Find out more

@Alex302 wrote:

I had no idea there was a £2.16 per MB charge while I was a way. I assumed it was the same £2 a day charge. 


For reference, £2 per day roaming only applies to the EU/EEA plus the countries listed in bold below. 

 

The vast majority of global destinations are 'rest of world' rate and consequently extremely expensive.

 

Aruba (Netherlands Antilles)
Austria
Australia
Azores
Belgium
Bonaire (Netherlands Antilles)
Bulgaria
Canada
Canary Islands (Spain)
Christmas Islands (Australia)
Cocos Islands (Australia)
Croatia
Curacao (Netherlands Antilles)
Cyprus (Incl. Northern Cyprus)
Czech Republic
Denmark
Estonia
Finland
France
French Guiana (French West Indies)
Germany
Gibraltar (UK)
Greece
Guadeloupe (French West Indies)
Hungary
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Madeira (Spain)
Malta
Martinique (French West Indies)
Mayotte (French Territories in the Indian Ocean)
Netherlands
New Zealand
Norway
Poland
Portugal
Reunion (French Territories in the Indian Ocean)
Romania
Saba (Netherlands Antilles)
Sint Eustatius (Netherlands Antilles)
Sint Maarten (Netherlands Antilles)
Slovakia
Slovenia
South Africa
Spain
St Barthelemy (French West Indies)
St Martin (French West Indies)
Sweden
Switzerland

Thailand 
Turkey
USA
United Arab Emirates

Vietnam 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: PandJ2020

Re: Mobile data charge

Posted by a Superuser, not a Sky employee. Find out more

You have been charged correctly.

 

The only thing you can do is ask Sky to consider a goodwill contribution to the cost but don't be surprised if they refuse.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: 63johnw

Re: Mobile data charge

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alex302  as you have incurred the charges correctly then why would sky wipe them ? It's explained on their website under roaming what the charges are for each country. 

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