Mobile contract complaint

[Clare910]

I have contacted you several times weeks and weeks ago, still you have made excuses and not replied telling me you are looking into it I would therefore like the contact details of the financial ombudsman please no excuses . 

[PandJ2020]

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@Clare910 wrote:

I have contacted you several times weeks and weeks ago, still you have made excuses and not replied telling me you are looking into it I would therefore like the contact details of the financial ombudsman please no excuses . 

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Not us - we're other customers here...

Have you logged a formal complaint?  (As you need to exhaust this and get to deadlock before going to the ombudsman)

[caesarome]

@Clare910 

If you are yet to do so you need to register a complaint here:

https://www.sky.com/help/complaints

This link then explains what happens next and what to do is you are not happy with the outcome to your complaint:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/