Mobile bill

[Kevillie]

I have been trying for hours to just view my mobile bill. It's impossible to find. All I get in the bills and payments section are tv, broadband and subscriptions. Can anyone help

[63johnw]

Hi @Kevillie  can you see it here ?

https://www.sky.com/bill/mobile

[Kevillie]

No only the items I mentioned 

[63johnw]

If you use the my sky app or access your account online can you see your device(s) and plan(s) @Kevillie  ?

[Kevillie]

Nope it's not there that's my problem 

[63johnw]

This sounds like your phone/plan has for whatever reason been allocated to a different account (possibly a previous closed one), you will need to call sky on 150 @Kevillie  so they can help locate the account and give you your options. 

[caesarome]

@Kevillie 

Is your Sky mobile account linked to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account