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Discussion topic: Mobile account

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This message was authored by: Devon9

Mobile account

I can't manage my sky mobile account . If I try to link an existing account it keeps bringing me back to the home page . Can't top up , can't upgrade mobile . Any help appreciated 

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This message was authored by: 63johnw

Re: Mobile account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Devon9 

 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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