Discussion topic: Keeping me old sky sim

This message was authored by: Caitlin261202 · ‎16 Sep 2026

I've recently bought a new phone and contract with you. My son has broken my old phone which is the reason why I bought the new phone and contract. I'm now using my new phone but I have taken my SIM card out of my old phone and I'm using it in my new phone as it has my old number on (which I would like to keep) and if I take this SIM card out to them set up my new sim I would not be able to revive the PAC number as my old phone is broken.
is there a way I can just keep my old sim and not use the new one

This message was authored by: GD1 · ‎16 Sep 2026

@Caitlin261202 Yes, just put the old sim into your New phone and don't activate the new sim.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎16 Sep 2026

@Caitlin261202

If you haven't activated the new sim it will be cancelled and you will not be charged for it so you can keep using the old one.

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Discussion topic: Keeping me old sky sim

Keeping me old sky sim

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