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Discussion topic: Mobile Swap Lost Packaging
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This message was authored by: MKazi
Message posted on 22 Sep 2026 03:42 PM
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Mobile Swap Lost Packaging
Hi, I received my new phone through a Sky Mobile Swap on 11 September, but unfortunately I’ve lost the return packaging and prepaid return label. I’m still within my return period. The live chat is currently unavailable and I’m unable to call at the moment. How can I get a replacement return label/packaging so I can send my old phone back?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 22 Sep 2026 05:45 PM
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Re: Mobile Swap Lost Packaging
You will have to call Sky on 150 about this when you can.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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