Discussion topic: Mobile Phone network connection

This message was authored by: Sarag1978 · ‎15 Jul 2026

When I don't have WiFi I'm not able to access any WiFi based apps or webpages even though my iPhone 14 Plus shows I have 4 or 5G and I can only call through mobile not what's app. I've tried the chatbot and done all the resets suggested. I've also called 150 but apparently the

monile team have finished for the day.

This message was authored by: caesarome · ‎15 Jul 2026

@Sarag1978

Wifi and 4/5G are different things so it isn't clear what your issue is.

Wifi is via broadband and 4/5G is mobile data which uses the phone's mobile network.

So which of these are you having issues with ?

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This message was authored by: Sarag1978 · ‎15 Jul 2026

Mobile data

This message was authored by: caesarome · ‎15 Jul 2026

@Sarag1978

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Mobile Phone network connection

Mobile Phone network connection

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