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Discussion topic: Mobile Data on new SIM

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Message posted on ‎05 Oct 2024 04:27 PM

Mobile Data on new SIM

I've just activated my SIM and today I am being told I am out of mobile data. I have a 100mb contract and it says my allowance will refresh in 28 days. The phone only activated at 3pm yesterday and there is no way I have used all my data. Does anyone know how to sort this?

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Message posted on ‎05 Oct 2024 04:31 PM - last edited: ‎05 Oct 2024 04:41 PM

Re: Mobile Data on new SIM

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@wilberforce001 

100mb is really not much data so if you do mean this then you will use up this allowance pretty quickly as has happened. You can log back into your account to change it to a higher data package if you want.

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Message posted on ‎05 Oct 2024 04:38 PM

Re: Mobile Data on new SIM

Posted by a Superuser, not a Sky employee. Find out more

Hi @wilberforce001  looks like you may have mistaken 100mb for 100Gig, as mentioned 100mb will be used up in seconds on a modern smartphone. 

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Message posted on ‎05 Oct 2024 05:18 PM

Re: Mobile Data on new SIM

Posted by a Superuser, not a Sky employee. Find out more

The 100MB SIM is only really to be used by extremely low data users or those with large amounts of PiggyBank data.

 

If it's your day-to-day SIM then you'll need to change to a plan that's more suited to your usage.  (This will increase the cost of course)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: wilberforce001

Message posted on ‎05 Oct 2024 08:49 PM

Re: Mobile Data on new SIM

Thanks guys. Just realised my error. What an idiot 😄

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Message posted on ‎05 Oct 2024 09:52 PM

Re: Mobile Data on new SIM

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@wilberforce001 wrote:

Thanks guys. Just realised my error. What an idiot 😄

You're not the first...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎06 Oct 2024 09:34 AM - last edited: ‎06 Oct 2024 09:36 AM

Re: Mobile Data on new SIM

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@wilberforce001 wrote:

Just realised my error. 

Many others have done the same, and Sky doesn't highlight the issue: the only really visible clue is the relative pricing.

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