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Discussion topic: Miss

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This message was authored by: Chloe0539

Message posted on ‎02 Apr 2025 07:57 PM

Miss

I have a question about my bill which has gone out today, I seem to be still paying for my old device although I have sent it back. I am unhappy as was not made aware of this last payment of the old device. 

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Message posted on ‎02 Apr 2025 08:01 PM

Re: Miss

Posted by a Superuser, not a Sky employee. Find out more

@Chloe0539 

If the old device was returned as part of a swap you continue paying for it until it has been received / processed / examined / and value confirmed. 


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This message was authored by: Chloe0539

Message posted on ‎02 Apr 2025 08:09 PM

Re: Miss

Thanks, although I had an email confirming that they had received the old device and the remaining balance was £0

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Message posted on ‎02 Apr 2025 08:09 PM

Re: Miss

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@Chloe0539 

How long ago did you return it as it can a few weeks for the company that handles the returns to inspect your device.

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