Miss

[KorneliaPrud]

Hello, why do I have to pay for August if I have already paid for this month?

[caesarome · Accepted solution]

@KorneliaPrud 

August was last month so are you not up to date will your bills, you can check what has been taken and if anything is overdue via the MySky app or online here:

https://www.sky.com/mobile-bill -

[Daniel0210]

@KorneliaPrud 

Have you made an unnecessary manual payment when you have a direct debit or continuous card payment arranged? 

[KorneliaPrud]

On August 28th, the fee wasn't charged. I paid manually the next day, and today I'm getting a message that I'm late on my payment for this month.

[Daniel0210]

@KorneliaPrud 

That manual payment will have gone towards a future payment but Augusts remains unpaid.

[caesarome]

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@KorneliaPrud wrote:

On August 28th, the fee wasn't charged

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If your payment wasn't taken how is it usually paid, via a card or a direct debit and what does it say on your bill here about it:

https://www.sky.com/mobile-bill