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Discussion topic: Mis-sold

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Avatar for Craignewlans
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This message was authored by: Craignewlans

Message posted on ‎01 Jan 2025 10:54 PM

Mis-sold

I called Sky to find out if I can upgrade my phone, I was told to check how much I would get for my current phone that I have to take out a sim only which shows as £6 per month on my account, but I won't be paying for it. I asked the woman to cancel the sim, but it's not cancelled.

why do I have to order a sim to check some details? I don't have a sim with Sky, I only buy the phone from them. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎01 Jan 2025 11:01 PM

Re: Mis-sold

Posted by a Superuser, not a Sky employee. Find out more
@Craignewlans wrote:

 

why do I have to order a sim to check some details? I don't have a sim with Sky, I only buy the phone from them. 

That doesn't make any sense to me either so did you order and activate this £6 sim ?

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