Minus data

[Michelle58]

Good morning, 

for the first time my sons data has gone into a minus. Is this something new? He has never gone minus before and I feel this is terrible, and something that should be able to be stopped through customer choice. 

please reply. 
 Thanks

[63johnw]

Hi @Michelle58  not sure what you mean ? Once you get to zero then data should stop working unless you either roll data from your piggybank or purchase extra data. 

[Michelle58]

Thank you for your reply, 

No one has answered. Yes normally the data stops working on his phone. So he asked for more this morning from the piggy bank. When I looked his was -218mb which I have never seen before. Hopefully its just an error and won't continue to allow you to use data once its run out. 

Thank you

[PandJ2020]

Call Sky on 150 and ask?  Normally it stops at 0 as noted.