Maximum phones reached although paid off - and want to upgrade

[TheFace85]

Hi,

I had a similar issue last year. I have 7 devices on my Sky Mobile account, but 4 have been paid off in full.

however, I am unable to add new devices/contracts and need the old devices removed from my account. I do not want to return or trade the old devices in.

thanks

[Daniel0210]

@TheFace85 

The old devices only drop off your account if returned to Sky. Once devices are paid off it takes a few months for them to clear so that they don't interfere with adding an additional device. If this is stopping you adding a new device you will need to call Sky and the agent can place the order for you.

[Steved25]

Some of my devices were paid off 4 years ago! When I did speak to someone they said they didn't know how to remove it. Crazy because it just means I'll get a nrw phone somewhere else.

[Daniel0210]

@Steved25 

If you want a Sky mobile and this is stopping you adding a new device you can call Sky and the agent can place the order for you.

[Steved25]

Still doesn't answer the question why do the old devices just stay on the account?  And why can't they be removed?

[63johnw]

Hi @Steved25  because sky have decided that's what they want their system to do. 

[Steved25]

Seems stupid to me because I don't have time to sit chatting on the phone. I order online. If their system won't let me, I'll go elsewhere.