Accounts restricted and I’m due my upgrade. I haven’t missed a payment

[Laurak32]

My accounts restricted and I'm due my upgrade I want to upgrade my phone.

iv never missed a payment this restriction is from my ex partner not paying his WiFi in my name , Iv been making payment towards his debt yet my account is still restricted. And the debt isn't on this account its on a old one yet im effected on my account which has always been paid on time 

[caesarome]

If this debt is in your name then you are responsible for it regardless of the circumstances I'm afraid.

[Laurak32]

That's not my point I'm paying the debt yet I'm still restricted on my account and can't upgrade 

[caesarome]

What is actually happening when you try to upgrade, do you see an account restricted message or something else ?

[daveNOS]

@Laurak32 You probably won't be able to upgrade until the debt is paid off in full, even then you may well fail the credit check due to the previous debt.

Given the circumstances you may need to call Sky to discuss what your options are.

[Laurak32]

Yes says account restricted and when I ring up they say there sort it for me but they never do 

[Laurak32]

Oh really that's not good Iv been with them for 4 years and Iv never missed a payment I have 3 devices with them. Il give them a call