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This discussion topic has been answered Discussion topic: Making calls abroad

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Message posted on ‎29 Aug 2025 11:19 AM

Making calls abroad

Hi my wife's in the USA and can't receive any calls can you help please

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This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 11:24 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

How long has she been there? Could she have used more than the 25GB of roaming data now allowed in any one billing period?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 11:24 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

How long has she been there? Could she have used more than the 25GB of roaming data now allowed in any one billing period?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Daniel0210

Message posted on ‎29 Aug 2025 11:36 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

As stated earlier there is now a fair usage policy. Roaming using Roaming Passport Plus is now limited to 25GB per billing period then it's £2.50per GB.

 

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel. https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

 

Apparently Sky can suspend service in some cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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