2

This discussion topic has been answered Discussion topic: Making calls abroad

Reply
Avatar for Kevin19711
Level 0 icon
What's this?
This message was authored by: Kevin19711

Message posted on ‎29 Aug 2025 11:19 AM

Making calls abroad

Hi my wife's in the USA and can't receive any calls can you help please

Report post
Post 1 of 3
132 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 11:24 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

How long has she been there? Could she have used more than the 25GB of roaming data now allowed in any one billing period?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

View this Answer within the discussion

Report post
Post 2 of 3
124 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 Aug 2025 11:24 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

How long has she been there? Could she have used more than the 25GB of roaming data now allowed in any one billing period?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
125 Views
Reply

Did this answer not help you?
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Aug 2025 11:36 AM

Re: Making calls abroad

Posted by a Superuser, not a Sky employee. Find out more

@Kevin19711 

As stated earlier there is now a fair usage policy. Roaming using Roaming Passport Plus is now limited to 25GB per billing period then it's £2.50per GB.

 

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel. https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

 

Apparently Sky can suspend service in some cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 3
114 Views
0 Likes
Reply
Reply