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Discussion topic: MacBook Air ordered with eSIM but can’t activate it

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This message was authored by: Lg50

Message posted on ‎22 Feb 2025 07:53 PM

MacBook Air ordered with eSIM but can’t activate it

MacBook Air ordered yesterday with eSIM but can’t activate it. It appears they don't take them??? Any advice would be welcome plus how to speak to an actual advisor online please. Thank you so much in advance 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎22 Feb 2025 08:14 PM

Re: MacBook Air ordered with eSIM but can’t activate it

Posted by a Superuser, not a Sky employee. Find out more

Speaking to an advisor won't put the sim hardware in the Mac...

 

For some bizarre reason Sky sell the MacBooks with a SIM that can't be used without a dongle.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: TimmyBGood

Message posted on ‎23 Feb 2025 12:07 AM

Re: MacBook Air ordered with eSIM but can’t activate it

Posted by a Superuser, not a Sky employee. Find out more

@Lg50 

 

Apple has never manufactured a MacBook model with any cellular hardware components at all, so not surprisingly they cannot accommodate either an eSim or physical SIM card.

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