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Discussion topic: MOBILE SIM CHARGES

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This message was authored by smithy13 This message was authored by: smithy13

MOBILE SIM CHARGES

I have 2 mobile Sims, £8 EACH. I changed to £6 Sims with 5GB months ago, but im still being charged £8 EACH.


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: MOBILE SIM CHARGES

Posted by a Superuser, not a Sky employee. Find out more

I would call Sky on 150 to see if they can look into this for you,

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This message was authored by caesarome This message was authored by: caesarome

Re: MOBILE SIM CHARGES

Posted by a Superuser, not a Sky employee. Find out more

Did you order new sims or did you apply the 5GB package to the sims you already have ?

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smithy13
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This message was authored by smithy13 This message was authored by: smithy13

Re: MOBILE SIM CHARGES

I havent got new sims, i dont know  how to add the 5GB

This message was authored by caesarome This message was authored by: caesarome Answer

Re: MOBILE SIM CHARGES

Posted by a Superuser, not a Sky employee. Find out more

I would call Sky on 150 to see if they can look into this for you,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Danjb This message was authored by: Danjb

Re: MOBILE SIM CHARGES

I have two SIM cards with sky and within 6 months one of the SIM cards has had a price increase twice and no doubt there'll be another increase in April.  Has anyone else experienced this because I was originally paying £6 then it went up to £8 and from February 14th it's going up to £9.50?

This message was authored by 63johnw This message was authored by: 63johnw

Re: MOBILE SIM CHARGES

Posted by a Superuser, not a Sky employee. Find out more

@Danjb wrote:

I have two SIM cards with sky and within 6 months one of the SIM cards has had a price increase twice and no doubt there'll be another increase in April.  Has anyone else experienced this because I was originally paying £6 then it went up to £8 and from February 14th it's going up to £9.50?


Hi @Danjb  there should be no price rises in the first 12 months unless you had a special offer applied at the start of the contract that then finished and the price went to the advertised price. You would have been aware of that at the time of the order. After 12 months Sky, and other networks, then reserve the right to add cost of living increases. You can call Sky on 150 to see if you can get any offers applied to your sims or you can leave to join another network without penalty. 

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