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Discussion topic: MMS not working

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Princess+taylor
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MMS not working

‎22 Dec 2022 09:20 PM

Hi please can someone help, I have just switched to Sky mobile from EE and I can't receive MMS or send any and I really need this to work and Sky customer services blamed my new Iphone 11 Pro, but it has been working the past six months whilst with EE..... please please can someone help or guide me

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caesarome
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Re: MMS not working

‎22 Dec 2022 09:34 PM

Posted by a Superuser, not a Sky employee. Find out more

As MMS are chargeable you would have to pay when one is sent as they are not included your package so what is your spend cap set at:

 

https://www.sky.com/help/articles/sky-mobile-spend-caps

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Princess+taylor
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This message was authored by Princess+taylor This message was authored by: Princess+taylor

Re: MMS not working

‎22 Dec 2022 10:05 PM

Thank you I will give this a try, finger crossed 

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juicylucylu
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Re: MMS not working

‎27 Dec 2022 10:32 AM

Did you get this issue sorted out? I am having the same problem and it isn't anything to do with a spending cap.

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Princess+taylor
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Re: MMS not working

‎29 Dec 2022 08:21 PM

Hi no I am still have the same problem and it is driving me round the bend......

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63johnw
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Re: MMS not working

‎29 Dec 2022 08:27 PM

Posted by a Superuser, not a Sky employee. Find out more

 

Hi @Princess+taylor  and @juicylucylu  do you have an APN set up for mms ? In settings, mobile data, mobile data network do you see this ? (Will appear after moderation). 

1D6647D4-1EA7-4922-A237-2610A17111EA.jpeg





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juicylucylu
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Re: MMS not working

‎30 Dec 2022 06:36 AM

Hi, yes my settings look exactly like that.

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