@Poojampatel
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.
This link explains how to report a lost or stolen mobile to Sky
https://www.sky.com/help/articles/lost-or-stolen-sky-mobile
The proof of USAGE is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to look for that, not proof of usage as in the bills etc.
https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests
It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
