Lost data

[tvboy55]

All my data had canon my piggyback checked usage not used it over 50gb has vanished !!  How can this happen I loaded my phone with sat for a trip and today it had all gone before the billing date yet not shown as used 

[63johnw]

Hi @tvboy55  data now expires after 12 months, could this be what's happened ? Is anything showing on your piggybank page about it ? 

[tvboy55]

Hi ok that would make sense but every month I load the piggy bank into my 3 sims then at billing time they put the unused data  back in the bank . So I assumed as technically I am using it it should not expire . Or are they saying it's reset every 12 months back to zero and raki g it off us if so that's disgusting!! I had built it for the trip in Europe I am now on and this morning g it's all vanished 

[tvboy55]

Also can't acces bill either via web or app page is blank to see any info 

[Daniel0210]

@tvboy55 

If you're doing that then give Sky a call and an agent can investigate why your data has disappeared. It might have to be passed to a back office team to look into. 

[tvboy55]

Yes on my return from holiday next week fully intend to as they have left me with less than 2gb on my sim I had loaded all my piggy bank 50 gb into it last week . And they know I am roaming getting the daily text 

[Daniel0210]

@tvboy55 

So you're roaming now? In that case where are you because if you're in a Rest Of The World country your useage may well be eating the data on your sim. 

[63johnw]

Yes definitely sounds as if something has gone wrong here @tvboy55  hopefully a call to sky will get to the bottom of it. Sometimes these things sort themselves out after 24 hours so may also happen for you. 

[tvboy55]

Hi 

Holland been many times this year falls under the £2 additional fee never normally eats my data . 

[tvboy55]

Thanks 

[tvboy55]

And magically it's all back 🤦🤦🤦

[Daniel0210]

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@tvboy55 wrote:

And magically it's all back 🤦🤦🤦

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@tvboy55 

That's good news. It'll be worth keeping an eye on it for a while.

[PandJ2020]

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@tvboy55 wrote:

And magically it's all back 🤦🤦🤦

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This seems normal process nowadays - other posts confirmed.

[skyyboy]

I've lost over 170GB of Data and been fighting it for 5 weeks now 

[PandJ2020]

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@skyyboy wrote:

I've lost over 170GB of Data and been fighting it for 5 weeks now 

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Data now expires - could be that?