Lost Mode

[Richard394]

It's a long story and I need to speak with someone. 

[Daniel0210]

@Richard394 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Perhaps if you explain what you mean by lost mode someone here may be able to advise you saving you a call. 

[caesarome]

@Richard394 

What is a "lost mode", so can we help on here to save you calling ?

[Richard394]

It's something to do with losing your phone. My son lost his and we got a replacement sim and then used another phone. We have now found his previous phone but it says lost mode when you turn it on and to use Face ID which it won't allow. 

[PandJ2020 · Accepted solution]

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@Richard394 wrote:

It's something to do with losing your phone. My son lost his and we got a replacement sim and then used another phone. We have now found his previous phone but it says lost mode when you turn it on and to use Face ID which it won't allow. 

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AIUI you have to log onto the connected Apple account and use Find Devices and then select 'Stop Lost Mode'.