Link to link mobile does not work

[Summer2025]

How do I link my mobile when the link is broken? I input name,post code and billing details and it doesn't work?

[caesarome]

@Summer2025 

After you enter the required details what then happens ?

[Summer2025]

Hi, it just takes me to the mobile page to purchase a new mobile... Which I don't want to do as already have a sky sim so need to link it to my account

[caesarome]

@Summer2025 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Cardel]

Thanks for escalating this @caesarome . We’ve sent @Summer2025  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Carol