Discussion topic: Leaving Sky Family Plan

This message was authored by: Anonymous · ‎30 Jun 2024

Hi,

I need to leave a sky family plan.

Long story short, account holder is abusive. I have had to go no contact.

I have been transferring the cost of the contract monthly, but do not feel comfortable to continue to do so.

It's in contract for another 18 months, I want to keep the number.

Feel uncomfortable account holder can see whoever I am contacting due to numbers showing through the app.

They have removed my access to the app by changing password, so I can no longer manage my contract myself.

How can I go about removing myself from this family, moving the contract so I can pay directly myself and have access via the app?

thanks!

This message was authored by: PandJ2020 · ‎30 Jun 2024

@Anonymous wrote:
They have removed my access to the app by changing password, so I can no longer manage my contract myself.

It's not your contract. It's the account holder's contract.

How can I go about removing myself from this family, moving the contract so I can pay directly myself and have access via the app?

You cannot 'move' contracts. AIUI Only the account holder can effect changes (including a PAC).

I am just another Sky customer and my views are my own even if you don't like the answers

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