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Message posted on ‎14 Jul 2026 03:14 PM

Laura

My sky bill is wrong, I swapped my device and I was told if I signed the contract on the Thursday I would not be charged for the bill on my iPhone 16 pro. 

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Message posted on ‎14 Jul 2026 03:31 PM

Re: Laura

Posted by a Superuser, not a Sky employee. Find out more

@Lauray1 

Your post isn't very clear. Payments continue for devices sent back as part of a swap until such time as they've been processed, checked for damage etc and the value confirmed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎14 Jul 2026 03:31 PM

Re: Laura

Posted by a Superuser, not a Sky employee. Find out more

@Lauray1 

Your post isn't very clear. Payments continue for devices sent back as part of a swap until such time as they've been processed, checked for damage etc and the value confirmed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎14 Jul 2026 04:14 PM

Re: Laura

Posted by a Superuser, not a Sky employee. Find out more

@Lauray1 

Also if you owe an outstanding amount on the phone due to the value given isn't enough to pay it off then the balance is added to the next available bill after it has been inspected.

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