Late payment

[Shazr67]

My bill was due on the 24/10/24 my bank as froze my account due to freudulant activity I will make payment as soon as I'm able to

[GD1]

@Shazr67  You're only telling other customers by posting here, not Sky.

If payment is not taken on the due date Sky normally attempt again 10 days later, if this then fails services become restricted, this is an automated process and can't be overridden by  Customer Service advisor.

[Daniel0210 · Accepted solution]

@Shazr67 
The billing process applies to everyone and is as follows…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.