Joining sky

[Stefen2]

I have been trying to join sky mobile 5 time pass credit check signed then 1 minute later cancelled why 

also found out on Facebook lots of people have same problem great credit and have been with sky over 10 years with 2 mobile and sky Q

so sky it's your system please sort out 

[Daniel0210 · Accepted solution]

@Stefen2 
You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you believe the ordering process is causing this you need to contact Sky. 

For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could impact your credit score anyway. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

[Selseychic]

Please help. I want to join sky but I am unable to contact them. I've tried numerous telephone numbers. It's always a third party call. Has anyone been able to contact customer service and spoke to a real person? 

[caesarome]

@Selseychic 

Are you not able to place your order via the website?