0

Discussion topic: Issues with Sky Mobile

Reply
This message was authored by: Tripleknot83

Issues with Sky Mobile

I got a message through today which said my payment method had changed to invoice only, it said I requested the change but I didn't. For this reason the bill hasn't been paid, money is in my account, it says the payment is pending. I went into my account, through the main page not clicking any links, to readd my card. That's fine. Apparently it'll take a week or so for the payment to unpend itself, releasing the funds back to me. Which is fine, I have money I can use to pay the bill and I went onto the website to do that, put my details in, approved in my banking app but the payment goes back to the first page, not even registering. I tried that a couple of times from different accounts and then the mobile app. It's the same thing and I really don't want to try it again and will ring in the morning. Anyone else having issues? 

Reply

All Replies

This message was authored by: caesarome

Re: Issues with Sky Mobile

Posted by a Superuser, not a Sky employee. Find out more

@Tripleknot83 wrote:

I got a message through today which said my payment method had changed to invoice only


Sky only accepts direct debits and card payments and no other payment methods so are you sure that the message (email ?) was from Sky, if it was it would address you by your name and not anything like "Dear customer" or similar.

 

If it says the payment in pending then it could be that it is in the process of being taken.

 

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Tripleknot83
Level 1 icon
Topic Author
This message was authored by: Tripleknot83

Re: Issues with Sky Mobile

I went into the app and the payment method (direct debit) had been cancelled. I didn't click on any links in the message. If the payment wasn't taken, how am I supposed to be make a payment on the outstanding balance if the website doesn't let me?

 

the website is telling me the payment is overdue, so something happened to my original direct debit and I've updated my details but that doesn't go against the now outstanding balance 

This message was authored by: caesarome

Re: Issues with Sky Mobile

Posted by a Superuser, not a Sky employee. Find out more

If a direct debit fails then Sky will try again in 10 days time so it is advisable to not make a manual payment yourself as doing so will not prevent them from taking this again as you would then end up paying it twice so a credit would then appear if you do make a manual payment.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply